BUSINESS PROCESS DESIGN CONSULTANT
John is a Business Process Design Consultant with experience helping growing companies improve how work gets done across operations, services, and customer experience. He focuses on designing practical workflows, operating models, and decision structures that support clarity, consistency, and scale. His work helps teams move from informal or fragmented processes to systems that are easier to run and adapt as the business evolves.
He brings senior level experience from roles at Culture Amp, Gusto, Robinhood, and Fivetran, where he partnered closely with operators, product teams, and service leaders on process design and execution. He is known for a calm, structured approach and for translating complex needs into systems that are simple, maintainable, and grounded in real day to day use. His work is centered on supporting leaders through periods of growth and change with clarity and practical guidance.